Who installs the equipment?
Your own trusted plumber or maintenance team. Quensus hardware is designed for straightforward installation by any qualified professional. We advise you, ship the equipment with full documentation, and answer questions remotely during installation.
Is it suitable for a residential community (comunidad de propietarios) with shared water infrastructure?
Yes. Shared water infrastructure in residential communities is one of the relevant use cases for Quensus. The system can help managers gain better visibility of communal supply lines and catch abnormal behaviour before incidents escalate.
Does it work for a home I only use a few months a year?
It’s one of the cases where it makes the most difference. The system watches flow 24 hours a day, alerts you to any unusual consumption, and shuts the valve automatically if it detects a significant leak. You can close or open the water remotely from the app.
Do you need to cut the water supply during installation?
A brief interruption is usually enough while the plumber connects the flow meter and valve to the main supply. Duration depends on the property and is planned in advance to minimise disruption.
What happens if the internet connection drops?
Remote alerts and the dashboard need connectivity. Depending on the configuration, some local protection functions keep operating on pre-set thresholds. Mobile-connected versions exist for locations without a network. We review this during the evaluation.
Can I monitor several zones or several buildings?
Yes. The system is modular: you can start with the main supply and add floors, units, toilets or buildings. FlowReporter shows one building, or an entire portfolio, on the same dashboard.
Does it replace the building management system (BMS)?
No. It works alongside existing infrastructure. If the building has a BMS, we review integration options during the evaluation. Without one, FlowReporter works independently.
Will it lower my insurance premium?
That depends on each insurer and policy, so we don’t promise a specific discount. What it does provide is documented proof of early detection and automatic shut-off, which insurers take into account when assessing a property’s risk.
What commitment does getting started involve?
None at the evaluation stage. For buildings and portfolios, we usually start with a limited pilot — for example, monitoring at the building entry point — before expanding. There’s no obligation to continue beyond any agreed phase.
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